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  • 1.  Confidential Faxes

    GENESYS
    Posted 10-29-2019 06:18
    for incoming faxes containing confidential health data, Does PureCloud have the capability to sftp the files or let them push onto an encrypt s3 bucket before they enter the mailbox to be worked?
    #Routing(ACD/IVR)

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    Gabe Ladios
    Genesys - Employees
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  • 2.  RE: Confidential Faxes

    GENESYS
    Posted 10-29-2019 08:34
    PureCloud faxing capabilities are HIPAA compliant, so the faxes are encrypted in transit and at rest. Here are more details about faxes: https://help.mypurecloud.com/faq/faxes-sent-received-purecloud/

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    Lucie DeCristofaro
    Genesys - Employees
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  • 3.  RE: Confidential Faxes

    GENESYS
    Posted 10-29-2019 08:48
    Hi Lucie,

    This is perfect! thank you very much for that explanation.


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    Gabe Ladios
    Genesys - Employees
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