Hi All ...
I have configured a Role 'Agent Interaction Viewer' with the following permissions:
- analytics > conversationDetail > View (Query for conversation details)
- Conversation > Communication > View (View other users' conversations)
- Recording > Recording > Download (Download a Recording)
- Recording > Recording > View (View a Recording)
My goal is to allow an Agent to View and download only their own Interactions (no evaluation permission is required), however with the above permissions they can see *all* Interactions.
Is there an alternative to the 'Conversation > Communication > View' permission that will restrict their view to their own Interactions?
Cheers,
Mal.
#Reporting/Analytics------------------------------
Thanks and regards,
Malcolm Green
Nexon Asia Pacific
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