Genesys Cloud (formerly PureCloud)

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Agent Shift Trades and Schedule view

  • 1.  Agent Shift Trades and Schedule view

    Posted 9 days ago
    Edited by Outi Cornette 8 days ago
    4/30/21 - moving this question to WEM specific community


    Good afternoon!

    I have been all over the Resource Center and this community looking for a answer to this very simple question: If agents make shift trades, do those trades show up in My Schedule View and also in the 'master' schedule? If I am not viewing either schedule and open it up, will it update at that point or do I need to do something additional?

    (I have a strong suspicion that 'yes', schedules are updated but I need to confirm this)

    Thanks,
    #Unsure/Other

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    Outi Cornette
    Humana Inc.
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