Genesys Cloud (formerly PureCloud)

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Division level filtering with Canned Responses

  • 1.  Division level filtering with Canned Responses

    GCAP Member
    Posted 14 days ago

    Hello all,

    We have multiple business units using chat functionality. Each business unit has two or more Categories of Canned responses . As a whole we have a lot of categories and each LOB sees all of them which is not ideal. Anyone if there is a division level filtering be available in future for the canned responses to limit visibility to their business unit.

    Thanks,

    Satish


    #DigitalChannels

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    Satish Pallapotu
    Franklin Templeton Companies, LLC
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