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  • 1.  Holiday Management

    Posted 02-17-2020 10:52
    Looking for insight on Holiday Management.

    Given Genesys cloud doesn't currently support holiday balance management, has anyone come across an easy way of managing the holiday booking through Genesys and the holiday balance in a third party app/system?

    Is it on the roadmap for Genesys cloud to manage the full holiday process including agent balance information?

    Thanks in advance,

    Darren
    #Roadmap/NewFeatures
    #Unsure/Other

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    Darren Leahy
    Wren Data Ltd
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  • 2.  RE: Holiday Management

    GENESYS
    Posted 02-18-2020 10:11
    You are talking about the Time Off feature in Workforce Management, correct?

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    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Holiday Management

    Posted 02-18-2020 13:59
    Edited by Darren Leahy 02-18-2020 13:59
    Hi George, 

    Yes apologies it is the Time off Feature I am referring too.

    Thanks,

    Darren

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    Darren Leahy
    Wren Data Ltd
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  • 4.  RE: Holiday Management

    GENESYS
    Posted 02-18-2020 15:47
    @Cameron Smith or @Michele Fisher might have some thoughts ​​​

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    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Holiday Management

    GENESYS
    Posted 02-18-2020 16:28
    Edited by Michele Fisher 02-18-2020 16:29
    Hi Darren,

    We are actively working on enhancing and automating the time off management process in Genesys Cloud.  The first phase of this effort will be to establish accrual rates, carryover rules, advance notification settings and setting up approval rules with these in mind. 

    Examples include:
    • Does agent have enough balance to cover the leave request?  If yes, then auto approve 
    • Did agent make leave request enough time in advance AND do they have enough balance?  If yes, then auto approve


    If you have access to the Ideas Lab, details of what we will be implementing in phase 1 can be found here:  https://genesys.aha.io/ideas/CLWFO-I-7.  Feel free to vote and/or provide your use cases.  Our dev team is in the process of scoping/sizing this first phase, so we don't have a delivery date at this time, but I will update the Idea once it is available.

    Kind regards,

    Michele



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    Michele Fisher
    Genesys - Employees
    Director, Product Management
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  • 6.  RE: Holiday Management

    Posted 02-27-2020 14:23
    Thanks Michele, That's great info.

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    Darren Leahy
    Wren Data Ltd
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