Hi Gerardo
WebRTC is used to connect your agents to the Edge for Voice calls, so any calls that use the Edge will still be recorded in accordance with your recording policy. This is the same when using any other Agent telephony endpoints (Polycom, softphone etc)
Voice Recordings are only kept on the Egde until the call has ended and then they are pushed into the Genesys cloud storage.
Screen recordings are streamed straight into the cloud storage and dont go anywhere near the Edges
Brian
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Brian Allison
Spark NZ Trading
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Original Message:
Sent: 10-06-2020 12:55
From: Gerardo Robert
Subject: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?
Thanks Brian I was having the same concern.
My final question would be what happens with Voice and Screen recording?
Will those be stored in the EDGE even if we use webRTC?
Thanks,
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Gerardo Robert
Sabre Global Service S.A.
Original Message:
Sent: 09-22-2020 15:13
From: Brian Allison
Subject: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?
Hi Henrique
If you look at the Wireshark traces you'll see the STUN messaging and the order is Local,NAT,TURN
Both Edge and Client(Browser) have the target candidate list and will try to connect in that order. If they cannot connect via the first candidate they will try the next candidate on the list. TURN is always the last
Hope this helps
Brian
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Brian Allison
Spark NZ Trading
Original Message:
Sent: 09-21-2020 08:38
From: Henrique Sujdik
Subject: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?
Thank you, William,
But unfortunally this is not what I need.
What I wonder is how Genesys Cloud decides the media path of RTP streams. Does it check if the connection is available to the TURN server first and uses it? Or does it attempt first a direct media path inside the company firewall? And if it does, what specifically it checks?
Thank you anyway
Best regards
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Henrique Sujdik
Interaxa Brasil
Original Message:
Sent: 09-21-2020 08:31
From: William Martín Chávez González
Subject: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?
Good morning Henrique:
In addition to the references you share in your post, you could check the following reference that offer detailed information about ports and services that need to be configure on the firewall, for any source device that initiates the network communication, specifically in the BYOC Premises section and then in WebRTC Phones (brooser or desktop app) section.
Link https://help.mypurecloud.com/articles/genesys-cloud-ports-services/
I expect that helps to you.
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William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
Original Message:
Sent: 09-21-2020 07:34
From: Henrique Sujdik
Subject: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?
Hello, specialists,
I wonder how the WebRTC solution for BYOC Premises decides whether the media will be inside company firewall or via TURN server.
The docs aren't clear under which conditions and how each path is selected.
WebRTC call flow - Genesys Cloud Resource Center
Ports and services for WebRTC - Genesys Cloud Resource Center
thanks in advance.
Best regards.
#ArchitectureandDesign
#Implementation
#Integrations
#SIP/VolP
#Telephony
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Henrique Sujdik
Interaxa Brasil
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