Genesys Cloud (formerly PureCloud)

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  • 1.  AWS Lex Integration

    Posted 09-17-2020 19:06
    All -

    We have integrated IVR with AWS Lex. I am able to capture the bot name as well as the Intent getting selected from Lex into Custom Attribute.

    I want to store utterance prompted by customer along with what bot recognized into Custom attribute.

    Is there any way to capture and store into custom attribute ??

    Anurag Gusain