That completely depends on the numbers you want to use.
I usually consult an online RegEx building tool or tutorial, such as
https://www.freeformatter.com/java-regex-tester.html which has various number formats further down the page.
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George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 12-05-2019 06:34
From: Oudderhem Mostafa
Subject: Dial 4 digit numbers from Purecloud ?
Hi George,
Thanks for your reply
Do you have the syntax to use for conversion in Regular Expression ?
Thank you in advance.
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Oudderhem Mostafa
Coverage-Communication
Original Message:
Sent: 12-04-2019 12:43
From: George Ganahl
Subject: Dial 4 digit numbers from Purecloud ?
Yes. Use the Regular Expression type in the Number Plan to recognize and convert the desired 4-digit numbers. Put it above the Extensions entry in the Number Plan.
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George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 12-04-2019 12:06
From: Oudderhem Mostafa
Subject: Dial 4 digit numbers from Purecloud ?
Hi all,
Our customer has linked their Purecloud system with Cisco pbx, he want that the users from Purecloud be able to dial 4 digit numbers in order to call extensions on the other pbx
My question: is it possible in Purecloud to dial 4-digits number and then do adaptation (in Purecloud) to be E164 format ?
For example: Purecloud user dial number like 1234, then, this number be converted automatically to 0987651234 and routed to the Cisco PBX
Thank you in advance.
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
#Unsure/Other