Genesys Cloud (formerly PureCloud)

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External call forwarding voicemail

  • 1.  External call forwarding voicemail

    Posted 27 days ago

    I see in my own profile that when I forward to an external number (a cell phone) there is an option to use the external phone's voicemail or use the Genesys voicemail. Is it possible to control this for users? I want to prevent them from ever using their personal voicemail.


    Dustin Hanson
    H&H Automotive

  • 2.  RE: External call forwarding voicemail

    GCAP Member
    Posted 27 days ago


    Not that we have found.  We put in an idea,

    Also, if users manually ignore there calls or end up blocking the caller ID they receive calls from Genesys from, these end up in their cell phone's voicemail regardless.  

    Jason Tripp
    Independent Health Association, Inc.