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  • 1.  Group Dashboard

    Posted 11-02-2020 06:31
    Hi,

    Wanted to find out if it is possible to create dashboards that report on calls to groups.

    Thanks.
    #Reporting/Analytics

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    Chris Carr

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  • 2.  RE: Group Dashboard

    Posted 04-22-2021 02:43
    Hi Chris, 
    This is very late response. Please explain 'calls to groups'
    Kind Regards

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    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
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    Original Message


  • 3.  RE: Group Dashboard

    Posted 09-20-2021 18:00
    @Warren Beddie 
    I have the same question.
    My client has a back office team that takes internal calls for support only.
    The client has set them up as a group and the agents call to that group for help.
    The client would like to run a dashboard for that group to show availability etc.

    Is this something that is possible? I can only ​see the agent status option in the right hand side working for this but no other metrics available. 


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    Terry Dales
    NTT Australia Pty Ltd.
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    Original Message


  • 4.  RE: Group Dashboard

    Posted 09-21-2021 15:02
    @Terry Dales @Chris Carr

    You can design your own metrics dashboard based on GC API query Conversation Aggregate and filtering by group.
    We have done similar for one client to show metrics with filtering by external organizations.
    ​​

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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    Original Message


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