Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Outbound SIP Servers SRV

    Posted 05-17-2021 10:35
    Hi,

    I am trying to use DNS SRV in the Outbound SIP servers, so that Genesys use it for outgoing requests towards our SBCs. Unfortunately, I am unable to make this work. We use TLS and created the SRV using the format sips._tcp.<FQDN>. In the Outbound SIP servers configuration, I added the SRV by simply adding the FQDN without a port number. 

    The interop specification states that outbound SRV is supported, but I can not find the configuration steps to make it work. I am wondering if the format I used to create the SRV is correct? Or is there something else I am missing? DNS A records are working fine.

    Thanks!
    #Implementation
    #Outbound
    #SIP/VolP

    ------------------------------
    Dion Pieterse
    KPN B.V.
    ------------------------------


  • 2.  RE: Outbound SIP Servers SRV

    Posted 05-19-2021 09:03
    Is there any reason you are using _sips instead of _sip for the SRV record?  If you are using TLS, then I think the _sips will work after the initiation of the protocol.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Outbound SIP Servers SRV

    Posted 05-20-2021 03:10
    I am using the SRV format based on RFC 3263, defining SRV for SIP TLS. I tried UDP,  _sip._udp, and this is working fine. 
    If the SRV is in the wrong format for TLS, then I wonder what the correct one is? I also tried _sip._tls which is common, but without success either.

    ------------------------------
    Dion Pieterse
    KPN B.V.
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources