Genesys Cloud - Main

 View Only

Discussion Thread View
  Thread closed by the administrator, not accepting new replies.

  • 1.  Agent Assistance

    Posted 02-01-2021 06:16
    No replies, thread closed.
    HI, I'm looking to remove the Agent Assistance option from the UI. I believe this is possible by removing Chat Permission but we are looking to keep Collaborate Chat and just remove Agent Assistance button. 
    Has anyone found a way to do this?
    If this is not possible has anyone found a way to remove the messages that have been posted i.e. via the API , as I see no way to remove these messages either.

    Thanks
    Paul
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Paul Hrynkiw
    IP Integration
    ------------------------------


  • 2.  RE: Agent Assistance

    Posted 09-05-2021 10:32
    No replies, thread closed.
    Hi Paul ,

    Did You managed to find solution for this scenario Since i need to do the same

    Regards,
    David Maged

    ------------------------------
    David Maged
    IST Integration Services And Technologies Co.
    ------------------------------

    Original Message


  • 3.  RE: Agent Assistance

    Posted 10-01-2021 12:42
    Edited by Angel Rodriguez 10-01-2021 12:42
    No replies, thread closed.
    Has anyone even been able to do this?

    I have found an idea here, please upvoate: https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-681

    ------------------------------
    Angel R.
    ------------------------------

    Original Message


  • 4.  RE: Agent Assistance

    Posted 01-10-2022 01:52
    No replies, thread closed.
    Hi All ,

    Did anyone find a solution for this as i need to do the same .
    Also i couldn't find the idea to vote

    ------------------------------
    David Maged
    IST Integration Services And Technologies Co.
    ------------------------------

    Original Message


  • 5.  RE: Agent Assistance

    Posted 02-22-2024 14:12
    No replies, thread closed.

    I'm also looking for ways to remove Agent Assistance within the UI.

    Has anyone successfully done it?



    ------------------------------
    Dianne
    ------------------------------

    Original Message


  • 6.  RE: Agent Assistance
    Best Answer

    GENESYS
    Posted 11 days ago
    No replies, thread closed.

    If anyone still looking for a solution, the agent assistance can be disabled by removing a permission from role:

    https://help.mypurecloud.com/faqs/can-i-disable-agent-assistance-in-collaborate-chat/



    ------------------------------
    Pradeep Kumar Manimuthu
    Principal PS Consultant
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources