I can't remember your configuration, Ben (if I ever knew).
What is your deployment? PureCloud Voice with edges in the AWS cloud? Or BYOC with edges in the cloud?
Or, do you have local edges on premises?
Also, where are the phones...if you have on-premises edges, are the phones on the same LAN?
If edges are in the cloud, are the phones behind NAT?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-22-2020 13:47
From: Ben Marthin
Subject: Unable to provision new phones
We have been unable to provision new phones that we purchased from Genesys.
Anyone else having an issues provisioning phones?
Summitted a ticket with customer care on the 17th and have not been given any resolution
#SystemAdministration
#Telephony
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Ben Marthin
Vehicle Service Group, LLC
Genesys Cloud Go Live: 7/2019
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