Genesys Cloud (formerly PureCloud)

Discussion Thread View
  • 1.  Rule Management - Help

    GCAP Member
    Posted 8 days ago

    Is it possible to use Rule Management within Outbound Dialing (progressive mode) in a way that we could program G Cloud to only begin the dial out when we have a total of 5 agents in idle?

    If this can be accomplished in another way that I've missed, let me know!

    Any tips would be great!

    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association