Hi Community ,
I have a use-case where while an inbound call , agent screen pop will come with a Bank's link . Should agent click on this link all screen and call recording should stop . so i created a custom action inside my script which would initiate a secure pause whenever this bank's link will be clicked .
Does secure pause , stop recording screen as well ? If not what other custom action can be used?
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Garima Balodi
Accenture India
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