Genesys Cloud CX (formerly PureCloud)

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Looking for someone in the guide using location tab

  • 1.  Looking for someone in the guide using location tab

    Posted 11 days ago
    Did anyone manage to find a Genesys Cloud user in the directory using the location tab?
    if so, I must be missing a permission I never succeeded.
    Please let me k,ow how you did it I'm very interested

    KRegards

    #AskMeAnything(AMA)

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    Valerie Mugniot
    Orange Business Services S.A.
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  • 2.  RE: Looking for someone in the guide using location tab

    Top 25 Contributor
    Posted 6 days ago
    In all my years, I never really noticed that tab.  You would think it would use the location of the user which you have to define individually in their profile (a real pain in itself).  After adding locations to people, I still don't see any filtering like you.  I would report this as a bug.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Looking for someone in the guide using location tab

    Posted 5 days ago
    I think the locations Tab is just that - a tab listing your locations in your org.  I do not think it is used to find individual users.

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    Thanks!

    Bob Shappell
    Avtex Solutions, LLC
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