I understand that the settings are correct.
My question was angling toward whether you have specifically verified that the individual agents experiencing problems do not violate any of those requirements at the time they try to request a trade.
If not, set up the Console Log and the Network Log on the agent's workstation, reproduce the error, and see if those logs show any more information regarding the error.
https://help.mypurecloud.com/articles/gather-console-logs/https://help.mypurecloud.com/articles/gather-network-logs/------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 02-07-2020 13:57
From: Dave Lottman
Subject: WFM - Shift Trades
Thanks for the response. Those are all set correctly. Other agents in the same Management Unit are able to complete the trades.
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Dave Lottman
Original Message:
Sent: 02-07-2020 13:53
From: George Ganahl
Subject: WFM - Shift Trades
Check all the other requirements that are set in the Management Unit.
Especially these:
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George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 02-07-2020 13:25
From: Dave Lottman
Subject: WFM - Shift Trades
Certain agents are receiving unable to complete shift trades or drops. They receive "An error has occurred". Other agents who are in the same roles with the same permissions do not encounter this. Any suggestions??
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Dave Lottman
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