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Inbound Fax Routing to a Queue

  • 1.  Inbound Fax Routing to a Queue

    GENESYS
    Posted 02-20-2020 07:47
    Has anyone attempted to use our APIs to automatically "pull" incoming faxes from a user's workspace with the intention of converting them to pdf (as attachments to emails) so they could be routed by GC? I'm just looking for a way to leverage ACD for incoming fax items rather then simple manual handling.
    #Ask Me Anything (AMA)
    #DigitalChannels
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)
    #Unsure/Other

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    Gary Lieberman
    Genesys - Employees
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