Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Genesys integration issue

  • 1.  Genesys integration issue

    Posted 8 days ago
    Hi Team,

    I am getting time out issue while i am running as API.

    handshake timed out after 10000ms
    o connection timed out: api.usw2.pure.cloud/
    connection timed out: api.usw2.pure.cloud/204.246.164.102:443
    connection timed out: api.usw2.pure.cloud/204.246.164.31:443
    connection timed out: api.usw2.pure.cloud/204.246.164.94:443
    connection timed out: api.usw2.pure.cloud/204.246.164.36:443
    o Pool#acquire(Duration) has been pending for more than the configured timeout of 45000ms

    Any idea about this error message.
    #Integrations

    ------------------------------
    Raghava PVDS
    Cognizant Technology Solutions India
    ------------------------------


  • 2.  RE: Genesys integration issue

    GENESYS
    Posted 6 days ago
    Raghava,

    Two things...

    1. This type of question is probably better handled on our Genesys Cloud Developer Center forum at https://developer.mypurecloud.com/forum.
    2. If/when you post your question there we are going to need some more detail to help you out, such as: What is your use case?  What API are you calling?  What does the payload look like?  Maybe even a code snippet to look at.

    Thanks.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------