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  • 1.  Genesys Cloud Desktop App ransomly signs out user

    Posted 06-22-2021 16:06
    Edited by Brian Allison 06-22-2021 16:07
    Hi Community
    I have an issue with a customer where the GC Desktop app signs the user out. This is a rare occurrence but has happened a couple of times and I was wondering if anyone else has seen this.
    The customer is using SSO (enforced) and I was wondering if it was tied to the SSO Token expiring?
    I do have a case open with Support, but as you all know, getting logs means opening the console, which I'm not sure is practical on 250 agents.

    Cheers
    Brian
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration

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    Brian Allison
    Spark NZ Trading
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    (I cant believe i spelt Randomly wrong again, did the same in the support case. LoL)


  • 2.  RE: Genesys Cloud Desktop App ransomly signs out user

    Posted 06-28-2021 13:31
    Hi Community,

    Not sure if this is the same issue but we are experiencing buffering on the PureCloud Desktop and for right now the agents must reboot to get the system back up. We do use SSO and are integrated with SalesForce. I am doing some independent research trying to find if this is us or Genesys :)

    Thanks,
    Outi

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    Outi Cornette
    Humana Inc.
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    Original Message


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