Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  WFM - Notifications

    Posted 12-12-2019 14:55
    Is there a way for agents to receive a pop-up notification when they have a scheduled activity such as Break, Meal, Meeting, etc?
    If so, how is that pop-up enabled?
    #Ask Me Anything (AMA)

    ------------------------------
    Dave Lottman

    ------------------------------


  • 2.  RE: WFM - Notifications

    Posted 12-19-2019 15:00
    Edited by Matt Lawson 05-09-2022 09:34
    There's no future notification (i.e. in 5 minutes), however agents will get a notification when they are out of adherence,

    I believe agents need the

     Workforce Management  Agent Schedule Notification  View

    permission to receive notifications. The notifications pop in the top right corner 

    More info here https://help.mypurecloud.com/articles/about-workforce-management-roles-and-permissions/

    ------------------------------
    Will Bellerby
    Pyrios NZ Ltd
    ------------------------------



  • 3.  RE: WFM - Notifications

    GENESYS
    Posted 12-30-2019 08:50
    https://genesys.ideas.aha.io/ideas/CLWFO-I-71 covers the idea of scheduled activity reminders.

    ------------------------------
    Jay Langsford
    Senior Director, Workforce Optimization Engineering
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources