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Hi Giuseppina,The pricing question is best answered by your sales contact.A "Stand-alone Phone" is just a phone e.g. a physical phone on a table in a meeting room, so not associated to any person. It's "always logged in" for a fixed fee per month.For the scenario where someone on the PSTN --> calls the DID of the Agent --> who has call forward active to a Stand-alone Phone --> the Stand-alone phone is answered.In this case you will see basic information in the Performance-->Interactions view like:external caller, internal phone on which the call was answered, call start and end time, call duration.You don't know who picked up the phone, it could be anybody, it's just a phone on a table.
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