Genesys Cloud (formerly PureCloud)

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Canned responses embed link to an image

  • 1.  Canned responses embed link to an image

    Posted 2 days ago
    Hi there
    My client is trying to have the survey link embedded on an image instead of a link using canned responses.

    So far if i use any other substitution on the image i do get the default substitutions without any issue.
    but if i want to use this custom substitution of the survey link does not work.
    Is there any way to make this work or it's not possible?

    Thanks and kindest regards
    #ArchitectureandDesign
    #DigitalChannels
    #Implementation
    #Unsure/Other

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    Mariano Martinez
    Interaxa S.A.
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