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HiPureCloud is not able to have the automatic Automatic Generated Scheduled Reports , sent by e-mail (i.e.: after being generated weekly or in a monthly basis) to the concerned supervisors and managers (e-mail distribution list).
This is a common feature found in several Contact Center Platforms (including other Genesys one/s), and it is a very interesting feature, of course decreasing the time dedicated to distribute the automatically generated reports by e-mail manually.
Attached a screen snapshot of the Reporting tool configuration options currently offered.
Hope this idea will be positiively considered and voted to have then implemented soon.Please do vote for this idea, if you think it may be helpful:https://purecloud.ideas.aha.io/ideas/CLDIG-I-470
Thanks for your attention and help.
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