We have been heavily investing in our analytics capabilities and plan to continue to do so.
We have made enhancements and improvements to the reports, but our focus has been primarily on the Performance views as these provide our users with many more options of how they'd like to see their reports - which columns, what order for the columns, wide selection of filters, etc to drive your own custom dynamic reports.
To that end, we've been investing in getting CSV export for the views and will be releasing Interactions Export very soon. Then currently in development we're working on the ability to create PDF custom exports as well. Once we have that support, then we will add scheduling of these view exports which will allow you to send to other PureCloud users as well as external emails. We're also working on allowing an option for formatted durations in the CSV (HH:MM:SS.mss) in addition to milliseconds as well as an option for the export to only include the columns you currently have selected.
Please keep the feedback coming so we can ensure we are building capabilities that will drive value for you.
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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
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Original Message:
Sent: 10-23-2019 09:39
From: George Ganahl
Subject: email sending of Automatically Generated Scheduled Reports
Just as an FYI...to my knowledge, there is no intent within Product Management to put any more work into the Reports that are packaged with PureCloud. All efforts are being focused on improving the Performance Views, the exports from them, and creating reports based on the Performance Views instead.
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 10-23-2019 08:28
From: Jorge Negri
Subject: email sending of Automatically Generated Scheduled Reports
Thanks Nathan.
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Jorge Negri
Original Message:
Sent: 10-23-2019 08:25
From: Nathan Smith
Subject: email sending of Automatically Generated Scheduled Reports
Thank you.
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Nathan Smith
ConvergeOne
Original Message:
Sent: 10-22-2019 16:53
From: Jorge Negri
Subject: email sending of Automatically Generated Scheduled Reports
Hi
PureCloud is not able to have the automatic Automatic Generated Scheduled Reports , sent by e-mail (i.e.: after being generated weekly or in a monthly basis) to the concerned supervisors and managers (e-mail distribution list).
This is a common feature found in several Contact Center Platforms (including other Genesys one/s), and it is a very interesting feature, of course decreasing the time dedicated to distribute the automatically generated reports by e-mail manually.
Attached a screen snapshot of the Reporting tool configuration options currently offered.
Hope this idea will be positiively considered and voted to have then implemented soon.
Please do vote for this idea, if you think it may be helpful:
https://purecloud.ideas.aha.io/ideas/CLDIG-I-470
Thanks for your attention and help.
Best regards,
#Reporting/Analytics
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Jorge Negri
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