Genesys Cloud CX

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  • 1.  mssql

    Posted 06-21-2021 19:12
    I have a customer with a Premise mssql database and wanting to integrate Genesys Cloud to be able to query, using select statements, update and insert data into the DB.  The online Help documentation refers back to the Bridge Server which is deprecated.  I am looking for some up-to-date information on the integration how it is accomplished.  Do we need an AppFoundry Partner or can this be done ourselves?   Thanks.

    Apologizing ahead of time for my lack of DB knowledge.
    #AskMeAnything(AMA)
    #Integrations

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: mssql

    Posted 20 days ago
    Hi Martin ,
    we are looking for a similar requirement wherein we are looking forward to integrate with on-prem Database .
    Did you get any answers ?


    Regards
    Garima.

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    Garima Balodi
    Accenture India
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  • 3.  RE: mssql

    Posted 20 days ago
    Garima, I never received any responses.  If I do I will pass them along.

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 4.  RE: mssql

    GENESYS
    Posted 16 days ago
    Martin, Garima,

    What you need to do is to create a REST-based webservice in front of your database that can perform the required CRUD operations in response to API requests. Then you create an integration for your service (which can include login credentials, if needed) and actions that correspond with the different API calls.

    You can then just call the Data Actions to interface with your database.

    HTH

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    Paul Simpson
    Senior Technical Instructor
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  • 5.  RE: mssql

    Posted 16 days ago
    Hi Martin and Garima,
    Noralogix Repo361 have API for CSV RawData to extract org data. And for real time data Noralogix GC Events https://www.youtube.com/playlist?list=PLtJNwmLe4fKCjeqGVF_Xb-sCaSUdobWWR






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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 6.  RE: mssql

    Posted 16 days ago
    Excellent thanks for the response.

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    Martin Bunting
    i3Vision Technologies Inc.
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