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  • 1.  mssql

    Posted 06-21-2021 19:12
    I have a customer with a Premise mssql database and wanting to integrate Genesys Cloud to be able to query, using select statements, update and insert data into the DB.  The online Help documentation refers back to the Bridge Server which is deprecated.  I am looking for some up-to-date information on the integration how it is accomplished.  Do we need an AppFoundry Partner or can this be done ourselves?   Thanks.  

    Apologizing ahead of time for my lack of DB knowledge.
    #Ask Me Anything (AMA)
    #Integrations

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: mssql

    Posted 11-15-2021 04:21
    Hi Martin ,
    we are looking for a similar requirement wherein we are looking forward to integrate with on-prem Database . 
    Did you get any answers ?


    Regards
    Garima.

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    Garima Balodi
    Accenture India
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  • 3.  RE: mssql

    Posted 11-15-2021 11:50
    Garima, I never received any responses.  If I do I will pass them along.

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 4.  RE: mssql

    Posted 11-19-2021 18:31
    Martin, Garima,

    What you need to do is to create a REST-based webservice in front of your database that can perform the required CRUD operations in response to API requests. Then you create an integration for your service (which can include login credentials, if needed) and actions that correspond with the different API calls.

    You can then just call the Data Actions to interface with your database.

    HTH


  • 5.  RE: mssql

    Posted 11-19-2021 12:57
    Hi Martin and Garima,
    Noralogix Repo361 have API for CSV RawData to extract org data. And for real time data Noralogix GC Events https://www.youtube.com/playlist?list=PLtJNwmLe4fKCjeqGVF_Xb-sCaSUdobWWR






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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 6.  RE: mssql

    Posted 11-19-2021 13:49
    Excellent thanks for the response.

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 7.  RE: mssql

    Posted 10-24-2023 04:23

    Hi All ,I see that disucssion was very old. But can you please let me know if there was any progress using middleware or Appfoundary. I also have some similar requests



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    Anush Shetty
    SBI Shinsei Bank, Limited
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