Genesys Cloud CX

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  • 1.  Changing From in email response

    Posted 10-18-2021 17:09
    Is there a way to change the from in an email in Genesys.  Similar to what you can do in Outlook if you want to make the message appear as if it came from another email address?

    Heather Higginbotham
    Cox Automotive Corporate Services, LLC

  • 2.  RE: Changing From in email response

    Posted 10-23-2021 13:03
    Not at this time.  This is set by the email setting in the queue.  There is an idea about this.  Search and vote for it.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect