Genesys Cloud CX (formerly PureCloud)

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Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp

  • 1.  Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp

    Posted 07-29-2021 14:14
    Community, I wonder if anyone had any experience with having GC WebRTC chrome Client on agent Laptop/Desktop with CTI data from the IVR and popping that data into a CRM that may exist within a Citrix Xendesk(VDI)/Xenapp..
    #AskMeAnything(AMA)
    #ArchitectureandDesign
    #Implementation
    #Integrations
    #Routing(ACD/IVR)
    #Telephony

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    Shalom Benzaquen
    Anthem, Inc.
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  • 2.  RE: Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp

    Top 25 Contributor
    Posted 07-31-2021 00:35
    HI Shalom

    What you might want to consider instead is using the new VDI helper run on the laptop/desktop but have the user browser instance within the same Citrix session.  Hopefully someone that's played around with that new helper can input here as I haven't touched it myself.

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    Vaun McCarthy
    NTT New Zealand Limited
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