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  • 1.  Using existing Genesys API to send batch of transcripts to a data repository via SMTP

    Posted 05-30-2024 09:10

    Is anyone doing this today?  If so, which existing API are you using?

    Thank you,


    #Integrations

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    Nick Kieffer
    Simmons Bank
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  • 2.  RE: Using existing Genesys API to send batch of transcripts to a data repository via SMTP

    Posted 28 days ago

    Digital is pretty simple.  Once we get access to summaries, we will do those as well.  Pulling voice transcripts through the multiple APIs is a real pain and not easy to format.  Better to wait for summaries.  There are several posts in the Community about using API to pull digital transcripts and then you can use Agentless Email API to send them out or write them with a data action to another API.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Using existing Genesys API to send batch of transcripts to a data repository via SMTP

    Posted 28 days ago

    Robert,


    Thank you for your response.  Unfortunately, I am not sure our Legal Department will find summaries sufficient to meet our discovery needs.  It sounds like the only way the need can be met is if Genesys allows us to search transcripts for key words longer than the current 60 day threshold which is well below the 5 to 10 year period we would prefer.

    Thanks again,

    Nick



    ------------------------------
    Nick Kieffer
    Simmons Bank
    ------------------------------



  • 4.  RE: Using existing Genesys API to send batch of transcripts to a data repository via SMTP

    Posted 28 days ago

    I would comment and vote on a couple of the Ideas out there.  I'll check with the PM as well.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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