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Platform API websocket

  • 1.  Platform API websocket

    NEW MEMBER
    Posted 11 days ago

    I am using the Platform API notification service, websocket connection. Seeing regular disconnects happening. Is there a time that a disconnect will always happen ?

    I am using PUT /api/v2/notifications/channels/{id}/subscriptions to resubscribe to topics. But still seeing the disconnects. Is that the right way to rescubscribe ? or do you need to use POST /api/v2/notifications/channels/{id}/subscriptions ?

    Thanks,
    Kathie


    #Unsure/Other

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    Kathie
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  • 2.  RE: Platform API websocket

    GENESYS
    Posted 8 days ago
    Hi Kathie,

    I would recommend posting this question to the PureCloud Developer Forum.

    Have a great day!

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    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
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  • 3.  RE: Platform API websocket

    GENESYS
    Posted 8 days ago
    Here's the answer to Kathie's question in case anyone else in the Community has the same inquiry: https://developer.mypurecloud.com/forum/t/websocket-heartbeat-and-how-to-resubscribe/6391/2

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    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
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