Genesys Cloud CX

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  • 1.  Temporary Roll Back of French Sentiment

    GENESYS
    Posted 13 days ago
    Hey Everyone,

    This post is to notify our French customers that we have temporarily rolled back Sentiment Analysis in French (i.e. France French and Canadian French).

    Our internal telemetry showed some increasing memory usage issues and so we have decided to roll that change back temporarily until we can mitigate the issue.

    We are aiming to have the feature re-enabled later this week.  Watch this post for updates on when we toggle that feature back on.

    Sorry for any inconvenience.

    Thanks,
    #Unsure/Other

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    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
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  • 2.  RE: Temporary Roll Back of French Sentiment

    GENESYS
    Posted 5 days ago
    Just an update on this post.  Sentiment Analysis in French continues to be rolled back as we look at the memory issue.  At this point we will continue to keep this rolled back until after the holidays and will to re-enable it in the new year.

    Sorry for any inconveniences on this.

    Thanks Everyone,

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    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
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