Hello,
the link to the idea seem to be not working...
Any idea if this is still a thing?
ANY ETA on the relase of this feature?
Kind regards,
Nathan.
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Nathan Tossens
AXA Group Operations Belgium SA
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Original Message:
Sent: 06-15-2021 14:00
From: Robert Wakefield-Carl
Subject: Automatically open script page instead of contact
That should be released very shortly. It is in beta and allows you to specify which tab will be shown by default.
This feature will improve ACD Panel Manager behavior when handling interactions. Adding the ability to set a default Panel Manager tab selection per interaction type.
Public Idea: CLDIG-I-592)
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-15-2021 13:38
From: Philip Hagenfeldt
Subject: Automatically open script page instead of contact
Hi,
Does anyone know if it's possible to automatically open the script page instead of the contact page when an agent accepts an interaction?
We would like the agent to see the script straight away without the need of clicking the Script icon in the interaction.
#Omni-ChannelDesktop/UserInterface
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Philip Hagenfeldt
Benify
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