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Inserting a table into a canned response

  • 1.  Inserting a table into a canned response

    GCAP Member
    Posted 08-12-2020 11:41
    I need to insert a table into a canned response. The table contains mostly text, with a few hyperlinks. I'm not finding much success in doing so, and am hoping someone has an answer. I know I could transform the table into an image and use a substitution, but I'm not sure how that would impact the hyperlinks in the table and would prefer not to go that route if at all possible.

    Thank you
    #DigitalChannels
    #PlatformAdministration
    #Unsure/Other

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    Emily Kammerer
    Ascendium Education Group, Inc.
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  • 2.  RE: Inserting a table into a canned response

    Posted 09-13-2020 07:28
    Hi Emily,

    You cannot add a table to a canned response, but you can copy from a Word document and paste it when replying to the customer.

    However, when you do this, the border settings is not preserved. I am not sure if this is a bug or expected behaviour.



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    Paulo Mesquita
    Spark NZ Trading
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  • 3.  RE: Inserting a table into a canned response

    GCAP Member
    Posted 09-21-2020 09:48
    Hi Paulo
    Thank you for the response. I've not tried this, so it is definitely good info to have.

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    Emily Kammerer
    Ascendium Education Group, Inc.
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