No problem
I imagine it would, in the same way that an inbound call that abandons, has no agent, but is still a conversation as far as Genesys is concerned.
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Anton Vroon
KiwiBank
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Original Message:
Sent: 09-16-2021 16:29
From: Dan Ross
Subject: API for Agentless Campaigns
Oooh. That's interesting. I do see the outboundCampaignId for one of our running Progressive campaigns.
I wonder if that's going to work for Agentless since there really isn't a "conversation" per se?
Thank you!
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Dan Ross
Weld North Education
Original Message:
Sent: 09-16-2021 16:22
From: Anton Vroon
Subject: API for Agentless Campaigns
I'm not a reporting person but looks like the usual conversation APIs have a dimension outboundCampaignId
So you should be able to just filter by your campaign id?
/api/v2/analytics/conversations/aggregates/query
Give it a go on the Dev tools
https://developer.genesys.cloud/developer-tools/#/analytics-query-builder
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Anton Vroon
KiwiBank
Original Message:
Sent: 09-16-2021 11:14
From: Dan Ross
Subject: API for Agentless Campaigns
Could someone point me to the API endpoints that may contain information for agentless campaign calls?
This assumes there is one of course.
#Reporting/Analytics
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Dan Ross
Weld North Education
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