Genesys Cloud CX

Discussion Thread View
  • 1.  How to use Slop Regex to capture entry

    Posted 10-26-2021 15:14
    Hi,

    I'm building a bot and I wanted the Slot Regex to capture en entire entry.

    For example, the bot ask to enter your name;

    Customer enter: Sébastien Arpin

    We wanted the slot to capture the full name. Does anyone know the Regex format required for this?
    #DigitalChannels
    #Integrations
    #Unsure/Other

    ------------------------------
    Sébastien Arpin
    Quovim C3 (9264-2354 Quebec Inc.)
    ------------------------------


  • 2.  RE: How to use Slop Regex to capture entry

    Posted 10-26-2021 15:40
    I usually use (a-zA-Z0-9,. ){50}


    Robert Wakefield-Carl
    Tel: 949-268-5104
    Cell:310-350-2010
    www.Avtex.com





  • 3.  RE: How to use Slop Regex to capture entry

    Posted 10-26-2021 15:49
    Thanks, Robert, but for some reason, it does not seem to be working. I'm getting no match if I use this Regex.

    Sebastien Arpin 26 Oct 2021, 3:47:05 PM 71428af0 191 Ask for Slot No Match -
    Bob Arpin 26 Oct 2021, 3:47:16 PM 71428af0 191 Ask for Slot No Match -
    Alex Monter 26 Oct 2021, 3:47:26 PM 71428af0 191 Ask for Slot No Match -
    Sebastien Arpin 26 Oct 2021, 3:47:34 PM 71428af0 191 Ask for Slot No Match -
    -


    ------------------------------
    Sébastien Arpin
    Quovim C3 (9264-2354 Quebec Inc.)
    ------------------------------



  • 4.  RE: How to use Slop Regex to capture entry

    Posted 10-26-2021 15:51
    Look like

    .*

    did the work.

    Thanks

    ------------------------------
    Sébastien Arpin
    Quovim C3 (9264-2354 Quebec Inc.)
    ------------------------------



  • 5.  RE: How to use Slop Regex to capture entry

    Posted 10-26-2021 15:55
    Sorry, should be [ and ] not ( and )

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------