I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

It works on IP Address & Port.

So in this case should I allow all the IP Address of Google mentioned in the link.
R is there any other recommended method ?

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

It works on IP Address & Port.

So in this case should I allow all the IP Address of Google mentioned in the link.
R is there any other recommended method ?

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

It works on IP Address & Port.

So in this case should I allow all the IP Address of Google mentioned in the link.
R is there any other recommended method ?

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

It works on IP Address & Port.

So in this case should I allow all the IP Address of Google mentioned in the link.
R is there any other recommended method ?

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)

It works on IP Address & Port.

So in this case should I allow all the IP Address of Google mentioned in the link.
R is there any other recommended method ?

@Vaun McCarthy - Thanks.

I saw the link which you have shared.

But the list of IP range which are required to be opened are huge for Google .

So there are some concerns.​

Thanks @Vaun McCarthy

for the explanation. I understood that Google STUN is optional from your explanation.
But just wanted to understand if I wanted to use Google STUN what are the range of Google IP Address that I need to open in my firewall ?

------------------------------
Rajeev Srikant

Original Message:
Sent: 10-25-2021 22:33
From: Vaun McCarthy
Subject: Ports and services for WebRTC phones under BYOC Cloud

Hi Rajeev

AWS/Cloud based Edges use both AWS and Google STUN services for ICE negotiation.  Whichever responds first is used basically.  On-premise Edges only use Google STUN - although I believe this was/is being changed so on-premise Edges also use both.

Because you're going BYOC-C for your Edges, then they are capable of using both.  Technically that means the Google one is optional. however you may find in some cases that the Google STUN servers respond better than the AWS Services.  So there's a case to be made for allowing both.

Watching the two episodes on WebRTC that Matt put together earlier in the year may be helpful for you:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=318aedb6-b6d2-451a-af8f-3b8b53f0e596&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


​

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-24-2021 21:14
From: Rajeev Srikant
Subject: Ports and services for WebRTC phones under BYOC Cloud

I am looking for BYOC cloud. I found the below ports which needs to be opened for WebRTC phones.

Its mentioned that the access needs to be open for google. But it is mentioned as optional.

So wanted to confirm even if we didn't open the access to google for BYOC cloud, it should be ok right ?

Can any one confirm this ?

Has anyone used BYOC cloud even when not opening the required access to Google ?

Please confirm.

Ports and services for WebRTC phones under BYOC Cloud - Genesys Cloud Resource Center (mypurecloud.com)