100% agree with you @Luke Mitchell
Hopefully this is on the pipeline to make this feature available from the audit UI.
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Vincent Sabolboro
ATB Financial
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Original Message:
Sent: 06-17-2022 04:20
From: Luke Mitchell
Subject: Audit Supervisors changing agent status?
Great thanks Vincent!
I should have looked in the API, that works perfectly, just would be ideal if that was added to the UI too
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Luke Mitchell
Connect
Original Message:
Sent: 06-17-2022 01:31
From: Vincent Sabolboro
Subject: Audit Supervisors changing agent status?
Hi @Luke Mitchell
I came across this community thread similar to your ask.
https://community.genesys.com/digestviewer29/viewthread?MessageKey=a52f8c29-06ba-4c70-adcb-3b24c3dbee26&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
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Vincent Sabolboro
ATB Financial
Original Message:
Sent: 06-16-2022 06:14
From: Luke Mitchell
Subject: Audit Supervisors changing agent status?
Hi Vaun,
Did you ever find an answer to this?
Thanks Luke
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Luke Mitchell
Connect
Original Message:
Sent: 09-03-2020 18:21
From: Vaun McCarthy
Subject: Audit Supervisors changing agent status?
Is there any way to tell if a supervisor was the person to remotely change an agent status?
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
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Vaun McCarthy
NTT New Zealand Limited
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