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Administrators and contact center managers can now add quick replies to Genesys Dialog Engine Bot Flows for web messaging. Quick replies allow customers to select from simple, guided answers to direct messages during bot interactions, enhancing the customer's automated experience and more expediently resolving problems. For more information, see Set up user input for a bot flow. This feature requires one of the following subscriptions: Genesys Cloud User 2 or Genesys Cloud User 3.
Sentiment analysis is now available for United States and Latin American Spanish (es-US) and Spain Spanish (es-ES) in digital interactions. For more information, see About sentiment analysis. This feature requires the following subscription: Genesys Cloud User 3.
Developers can now access the Developer Center content change log to learn about updates to published content in the Developer Center. Filter by page title, change type, change date, or link in the change log's tabulated format. For more information, see Changelog in the Developer Center. This feature has no restriction by user or required user to access.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.