Hi,

Is there any documentation on how to go about integrating our Genesys instance with Okta so our customer, when calling the Queue, they can be identified via a pin entry?


Regards,
Rohan
#Integrations

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Rohan Groombridge
MyState Bank Limited
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I would start here:  Authentication | Okta Developer

Essentially, you will need to create some Data Actions to this API.  I read some and see where you would could use this for authentication on digital channels, but with the Okta username being based on an email, how were you going to do this through and IVR?

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 10-07-2021 21:12
From: Rohan Groombridge
Subject: Third-Party Integrations

Hi,

Is there any documentation on how to go about integrating our Genesys instance with Okta so our customer, when calling the Queue, they can be identified via a pin entry?


Regards,
Rohan
#Integrations

------------------------------
Rohan Groombridge
MyState Bank Limited
------------------------------