Hello everyone,
I want to target skill A for 30 sec and if skill A is not available then target skill B. I achieved it by targeting skill B in "In queue flow".
However, when the call is waiting for skill B it doesn't consider Skill A agents.
I want that while waiting for skill B, the call should consider skill A agents also. Is there a way to do it?
#Routing(ACD/IVR)------------------------------
Shiva Gupta
Global Technology Solutions, LLC
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