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Hello,As it is possible to monitor ongoing calls in Genesys, I was wondering if this feature is also available for chat.
I have been trying to find out and found this Documentation:IW:Dep:MonitoringChatInteractions:8.5.1 - Genesys Documentation
We do not use the desktop app. Would it still be possible to monitor chat without the desktop app like we can do for calls?Thank you.
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