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  • 1.  Call Backs-Number of rings

    Posted 09-12-2019 08:34
    We are running SIP softphones and a Salesforce embedded client combo. When our agents receive a call back, they just hear on ring. Is there a way to change the number of rings for callbacks?
    #Telephony

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    CG

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  • 2.  RE: Call Backs-Number of rings

    Posted 09-12-2019 19:33
    Have you tried to change the "Alerting timeout" config option?



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    Tomas Vadinsky, Cigna New Zealand
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    Original Message


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