Genesys Cloud CX

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  • 1.  Interaction Timeline

    Posted 11-05-2021 15:42
    Hello Guys,

    I need to provide more details on one documentation related the behavior on Interaction Timeline Overview. Nowadays the URL presented on Genesys documentation is broken.
    If you access View an interaction's details - Genesys Cloud Resource Center
    Genesys Cloud Resource Center remove preview
    View an interaction's details - Genesys Cloud Resource Center
    An interaction details page is the central location for viewing more information... [More]
    View this on Genesys Cloud Resource Center >
    and try to click on
    They says that the link is broken. Does anyone have the updated link for that?
    Regfards,
    #PlatformAdministration
    #QualityManagement
    #SystemAdministration

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    Bruno Silva
    Electrolux IT Solutions AB
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  • 2.  RE: Interaction Timeline

    GENESYS
    Posted 11-18-2021 08:47
    I searched a bunch of different ways and I could not find the article. Not even in the draft Resource Center articles.

    So, I used the Feedback option to tell Doc about it, and hopefully they will get it back.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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  • 3.  RE: Interaction Timeline

    GENESYS
    Posted 11-19-2021 12:14
    Thank you for letting us know, I have asked our documentation specialists to take a look at it!

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    Laurie Nelson
    Genesys - Employees
    Sr. Director Product Management - Data and Analytics Platform
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