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  • 1.  Nuance Support

    Posted 03-04-2021 05:08
    HI All, 

    We have an exiting customer on with Nunance integration via Genesy Engage, we have 50K grammers configured in Nuance. 

    If we have to move evrerything to Genesys Cloud, I am not sure if Archtect will support this, or does Pure Cloud has Nunace integration in the road Map. 

    Main point of reusing the exisiting grammers.
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Gaurav Gupta
    British Telecommunications PLC
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  • 2.  RE: Nuance Support

    Posted 03-05-2021 04:04
    Hi Gaurav,

    Genesys Cloud currently supports Nuance Cloud based Text to Speech Engine. For Natural Language integration with Nuance Mix rather than on premise Nuance environments. It would be a question for Nuance if you could migrate the grammar to their Cloud service.

    https://genesyscloud.ideas.aha.io/ideas/CLSELF-I-384

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    Richard Chandler
    Conn3ctRichard Chandler
    Conn3ct
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