Hi Devanand,
as mentioned above you can use "set participant data" to write every data you like into the participant data and use "get participant data" to read them out in another flow. Its just important to look for correct spelling of the variable names. In your described case it should work without problems.
In some rare cases Genesys switches to another participant and writes data there. You can create a stable solution in that case, if you write your own data action, that always writes to the first participant. And write another data action, that always reads from the first participant.
See:
https://developer.genesys.cloud/routing/conversations/conversations-apis#patch-api-v2-conversations-calls--conversationId--participants--participantId--attributes
https://developer.genesys.cloud/routing/conversations/conversations-apis#get-api-v2-conversations-calls--conversationId-
Best
Christoph
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Christoph Domaschke
CRONBANK AG
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Original Message:
Sent: 04-25-2023 09:34
From: Devanand Gawande
Subject: Holding Variable info on IVR Transfers
Hello,
If call is getting transferred from first flow to Agent and then again getting Blind transferred from that Agent to Other flow. will we still get the data at the second flow(which we passed from the first flow). if not, how I can get a Language and ANI/DNIS variables at the second inbound Flow.
Thanks in advance.
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Devanand Gawande
Capgemini Brasil
Original Message:
Sent: 05-15-2020 09:15
From: Melissa Bailey
Subject: Holding Variable info on IVR Transfers
Use Set Participant Data in the 1st flow. Use Get Participant Data in the 2nd flow.
https://help.mypurecloud.com/articles/set-participant-data-action/
https://help.mypurecloud.com/articles/get-participant-data-action/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 05-15-2020 09:04
From: Michael McQuaid
Subject: Holding Variable info on IVR Transfers
Hi all,
Anyone have any ideas on how to hold on and pass variables from one IVR to another IVR (calls hit a transfer to flow node) in Geneys Cloud?
#Telephony
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Michael McQuaid
AdaptHealth LLC
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