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  • 1.  Holding Variable info on IVR Transfers

    Posted 05-15-2020 09:05
    Hi all,

    Anyone have any ideas on how to hold on and pass variables from one IVR to another IVR (calls hit a transfer to flow node)  in Geneys Cloud?
    #Telephony

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    Michael McQuaid
    AdaptHealth LLC
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  • 2.  RE: Holding Variable info on IVR Transfers

    GENESYS
    Posted 05-15-2020 09:16
    Use Set Participant Data in the 1st flow.  Use Get Participant Data in the 2nd flow.
    https://help.mypurecloud.com/articles/set-participant-data-action/
    https://help.mypurecloud.com/articles/get-participant-data-action/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Holding Variable info on IVR Transfers

    Posted 04-25-2023 09:34

    Hello,
    If call is getting transferred from first flow to Agent and then again getting Blind transferred from that Agent to Other flow. will we still get the data at the second flow(which we passed from the first flow). if not, how I can get a Language and ANI/DNIS variables at the second inbound Flow. 
    Thanks in advance.



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    Devanand Gawande
    Capgemini Brasil
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  • 4.  RE: Holding Variable info on IVR Transfers

    Posted 04-26-2023 02:31

    Hi Devanand,

    as mentioned above you can use "set participant data" to write every data you like into the participant data and use "get participant data" to read them out in another flow. Its just important to look for correct spelling of the variable names. In your described case it should work without problems.

    In some rare cases Genesys switches to another participant and writes data there. You can create a stable solution in that case, if you write your own data action, that always writes to the first participant. And write another data action, that always reads from the first participant.
    See:

    https://developer.genesys.cloud/routing/conversations/conversations-apis#patch-api-v2-conversations-calls--conversationId--participants--participantId--attributes
    https://developer.genesys.cloud/routing/conversations/conversations-apis#get-api-v2-conversations-calls--conversationId-

    Best 

    Christoph



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    Christoph Domaschke
    CRONBANK AG
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  • 5.  RE: Holding Variable info on IVR Transfers

    Posted 04-26-2023 05:56

    Hello Christoph,

    Thanks a lot, Yes it was a typo from my end. (The key was in Caps at the Survey flow). which caused the problem.

    Regards.
    Dev



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    Devanand Gawande
    Capgemini Brasil
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