Genesys Cloud (formerly PureCloud)

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Holding Variable info on IVR Transfers

  • 1.  Holding Variable info on IVR Transfers

    Posted 15 days ago
    Hi all,

    Anyone have any ideas on how to hold on and pass variables from one IVR to another IVR (calls hit a transfer to flow node)  in Geneys Cloud?
    #Telephony

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    Michael McQuaid
    AdaptHealth LLC
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  • 2.  RE: Holding Variable info on IVR Transfers

    GENESYS
    Posted 15 days ago
    Use Set Participant Data in the 1st flow.  Use Get Participant Data in the 2nd flow.
    https://help.mypurecloud.com/articles/set-participant-data-action/
    https://help.mypurecloud.com/articles/get-participant-data-action/

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    Melissa Bailey
    Genesys - Employees
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