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  • 1.  Invoke WebServices Request after Interaction Ends

    Posted 07-15-2021 16:31
    Hi Everyone,

    Right now I have a requirement to call a WebServices after the interaction ends in order to send some information like the ANI number and the wrap-up code, is possible to do that?

    Regards
    #ArchitectureandDesign
    #Integrations
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)

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    Luis Vasquez
    REVOLUTION TECHNOLOGIES REVTEC, S.A.
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  • 2.  RE: Invoke WebServices Request after Interaction Ends

    Posted 07-15-2021 23:15
    Take a nap and wait just a bit.  Orchestrator is just around the corner.  I have been testing and it allows data actions or other functions to be kicked off upon different notification events like disconnects or transfers.  Not quite the custom_disconnectcall handler, but getting pretty close.  I would suspect in the next few months it will be ready for prime time.  There should be some information on the Roadmap next Wednesday.  It looks very promising so far.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Invoke WebServices Request after Interaction Ends

    Posted 07-16-2021 02:00
    So right now is not possible to do that? and what's that Orchestrator thing, can you share more information about this, I really appreciate.

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    Luis Vasquez
    REVOLUTION TECHNOLOGIES REVTEC, S.A.
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  • 4.  RE: Invoke WebServices Request after Interaction Ends

    Posted 07-16-2021 03:21
    Edited by Taras Buha 07-16-2021 03:22
    Hi Luis,

    Its possible to implement right now with the help of Genesys Cloud topics
    v2.routing.queues.{id}.conversations - Subscribing to this topic will result in receiving notifications for all active conversation types in the given queue. 
    v2.routing.queues.{id}.conversations.calls - Subscribing to this topic will result in receiving notifications for active call conversations in the given queue. 

    We do open source development and with our nuget package https://www.nuget.org/packages/Genesys.Client.Notifications/ you can very easy implement this functionality in C#.

    Or to use our Azure EventGrid. Azure EventGrid with Azure Logic Apps gives you opportunity to monitor all Genesys Cloud Topics without code. Here you can find some examples https://www.youtube.com/playlist?list=PLtJNwmLe4fKCjeqGVF_Xb-sCaSUdobWWR

    You are welcome to contact me.



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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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