Hi Luis,
Its possible to implement right now with the help of Genesys Cloud
topicsv2.routing.queues.{id}.conversations - Subscribing to this topic will result in receiving notifications for all active conversation types in the given queue.
v2.routing.queues.{id}.conversations.calls - Subscribing to this topic will result in receiving notifications for active call conversations in the given queue.
We do open source development and with our nuget package
https://www.nuget.org/packages/Genesys.Client.Notifications/ you can very easy implement this functionality in C#.
Or to use our Azure EventGrid. Azure EventGrid with Azure Logic Apps gives you opportunity to monitor all Genesys Cloud Topics without code. Here you can find some examples
https://www.youtube.com/playlist?list=PLtJNwmLe4fKCjeqGVF_Xb-sCaSUdobWWRYou are welcome to contact me.
------------------------------
Taras Buha
taras@noralogix.comwww.noralogix.com------------------------------
Original Message:
Sent: 07-16-2021 02:00
From: Luis Vasquez
Subject: Invoke WebServices Request after Interaction Ends
So right now is not possible to do that? and what's that Orchestrator thing, can you share more information about this, I really appreciate.
------------------------------
Luis Vasquez
REVOLUTION TECHNOLOGIES REVTEC, S.A.
Original Message:
Sent: 07-15-2021 23:14
From: Robert Wakefield-Carl
Subject: Invoke WebServices Request after Interaction Ends
Take a nap and wait just a bit. Orchestrator is just around the corner. I have been testing and it allows data actions or other functions to be kicked off upon different notification events like disconnects or transfers. Not quite the custom_disconnectcall handler, but getting pretty close. I would suspect in the next few months it will be ready for prime time. There should be some information on the Roadmap next Wednesday. It looks very promising so far.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-15-2021 16:31
From: Luis Vasquez
Subject: Invoke WebServices Request after Interaction Ends
Hi Everyone,
Right now I have a requirement to call a WebServices after the interaction ends in order to send some information like the ANI number and the wrap-up code, is possible to do that?
Regards
#ArchitectureandDesign
#Integrations
#Roadmap/NewFeatures
#Routing(ACD/IVR)
------------------------------
Luis Vasquez
REVOLUTION TECHNOLOGIES REVTEC, S.A.
------------------------------