Hello,
When customers contact us via chat, we are retrieving the geo-location attribute which is a 2-letter string (example: US for united States).
I am trying to make the attribute available for the agents. I am able to have the attribute populated in the script when they pick up an interaction. However, I would like to have the full country name populated, not just the 2-letter string.
I am trying to know if it is doable via the script or from the flow directly.
In the flow, the Set Screen Pop for the script contains the input
If(IsNotSetOrEmpty(Flow.Location), "Country not available", Flow.Location).
Is there a way in the flow to use that type of expression such as:
If(Flow.Location == us, United States) or If(Flow.Location == fr, France) or etc...
Or would it have to be set in the script?
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Louis D.
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