Genesys Cloud CX (formerly PureCloud)

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New Architect not showing

  • 1.  New Architect not showing

    Posted 10 days ago
    I created a call flow on Architect , but it is not showing in Call routing menu to assign to a DID ?!
    The New Architect is validated and published , but still not showing as an option call flow for call routing or even for DID assignment !
    #ArchitectureandDesign

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    Islam Sharief
    Orange Egypt for Telecommunications S.A.E.
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  • 2.  RE: New Architect not showing

    GENESYS
    Posted 10 days ago
    You are talking about an inbound call flow, correct?

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: New Architect not showing

    Posted 10 days ago
    yes

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    Islam Sharief
    Orange Egypt for Telecommunications S.A.E.
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  • 4.  RE: New Architect not showing

    Posted 10 days ago

    Just discovered that Architect URL was directing to another Org Architect under my account . That's a very confusing behavior !

    You can determine which Architect belongs to which Org if your cookies directed you to the wrong one .



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    Islam Sharief
    Orange Egypt for Telecommunications S.A.E.
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